Frequently Asked Questions

Having your property managed means that you can maintain a professional distance between yourself and your tenants. Our fantastic property management team headed by Rachel Walkling will liaise directly with your tenants regarding any maintenance issues along with arranging periodic property inspections. The management service also includes the rent collection service, whereby tenants pay rent direct to us and our accounts manager, Rachel Burrows will forward it to you, the Landlord, usually within 24 hours of receipt.

• We are backed by Propertymark Client Money Protection Scheme
• We are required to belong to an Independent redress scheme who rules on complaints.
• Client money is held in a separate client money account with accounts independently inspected annually.
• We are experienced professionals who are required to undertake regular training.
• We are up to date with all the legislative and safety changes and best practice guidance.
• We are required to adhere to the Letting Agents Code of Practice.
• We hold Professional Indemnity insurance

We promote all of our properties on Rightmove and Zoopla alongside our Website. We also send them out to our database of active applicants. Our commercial properties are generally listed on Zoopla but this listing may be subject to an additional charge (additional listing charge applies to commercial properties only).

The short answer is no. Our team of experienced lettings negotiators will arrange and attend viewings and liaise with your current tenants for access. Applicants will often feel more comfortable when the owner is not present so that they can ask any questions they may have. 

Inventories are an extensive report detailing the condition of a property prior to a tenancy starting. These can be used to conduct a check out report when the tenant moves out, and compare the condition of the property post tenancy. Without an inventory, you cannot conduct a check out, and therefore cannot prove any damage or removal of property. 

We recommend that an inventory and check out report are conducted as a minimum. The comparison of these two reports would then be able to provide supporting evidence for managing the end of tenancy and deposit process. 

The tenant will be fully responsible for any bills incurred during the tenancy, and they should liaise directly with their chosen utility companies to clear any outstanding bills at the end of tenancy. 

Landlords must ensure their properties meet all regulatory legislation, including providing the relevant safety certificates and smoke alarms. More details on legal responsibilities as a Landlord can be found here. 

Although it is not a legal requirement in England, it is best practice to have all portable appliances included in the let PAT tested. 

If your property is a new build, or has been completely rewired in the last 5 years, an EIC (Electrical Installation Certificate) will suffice. An EIC can also be used alongside an unsatisfactory EICR whereby any suggested remedial works noted on the EICR have been rectified in the EIC. In all other circumstances, an EICR (Electrical Installation Condition Report) must be provided. These are valid for 5 years and must be shared with tenants.